This training module familiarizes participants with the basic concepts, introduction and overview of what is logistics and transport, from theories to strategies of supply chain and operational guidelines, emphasizing the impact of this discipline on customer service, freight & transportation, warehousing, IT transport management system and safety issues.
This training module sets out essential concepts and introductory framework relating to the ability to understand the basics of logistics, transport, freight and its supply chain environment – managing time, costs, tasks and resources, customer service element and key deliverables.
COURSE MODULE
Module 1: Introduction – An introduction to Logistics & Transport Management
Module 2: Customer Service & Order Processing
- Customer oriented philosophy: Integrates and manages all elements of service to a customer
- Getting right output to customers and deliver to customers
- Order processing, Make an order, Pin your-self to the order
Module 3: Warehouse Management
- What is a Warehouse
- Understanding process of planning, implementing and controlling efficient and effective storage of goods, flow-thru of goods
- Storage methods – FIFO, LIFO, FEFO, Consignment
Module 4: Freight, Transport and Distribution
- Defining Freight Objective – movement from origin point to destination
- Different modes of transport – air, rail, sea, land
- Distribution carriers, strengths and weaknesses
- Costs attributed to freight & distribution
Module 5: IT Transport Management System
- Overview of IT system in logistics operations
- Various EDI, Networking parameters
- Status & Tracking of how the system works
- Understand how tracking system in transport industry provides value
Module 6: Quality Assurance & Safety Concepts
- Understand how Quality Assurance assists in Logistics Operations
- Service Quality and its Performance Measurement
- Safety / Health priority in Workplace – Its Importance
- Health Standards and Importance