This training module sets out essential concepts and skills relating to the ability to manage contract clients in a logistics environment – managing time, costs, tasks and resources, customer service elements and many more.
The program aims to familiarize participants with the basic concepts and overview of contract logistics, from theories to strategies and operational guidelines.
Real life case studies will be used to emphasize the impact of this discipline on customer service, transportation, warehousing, order processing, IT system management, financial obligations, quality management and more.
At the end of the training, participants will be able to:
Understand the key concepts relating to contract logistics.
Relate to customer service and improve client's expectations towards your own knowledge and skills in handling them.
Use project management tools to create a critical path, monitor and maintain an existing project.
To understand the process of planning, implementing and controlling the efficiency and effective storage and warehousing of goods.
To deploy a good strategy for delivery, distribution and transportation of goods and services.
Comprehend the various types of IT system enablers in the logistics industry.
Understand various types of financial components that make-up revenue and expenses in handling a contract logistics project.
To understand and upkeep good Health, Safety and Environment processes in the logistics contracts.
Better able to measure and control the performance of various logistics functions.
FUNDAMENTALS OF MANAGING A LOGISTICS CONTRACT
Module 1: Introduction – An introduction to Logistics Contract Management
Module 2: Customer Service & Order Processing
- Customer oriented philosophy which integrates and manages all elements of service to customer
- Getting right output to customers
- The idea of a good customer service personnel
- Order processing through the years
- Make an order, pin your-self to the order
- Processes of an order
Module 3: Warehouse Management
- What is a Warehouse
- Understanding process of planning, implementing and controlling efficient and effective storage of goods, flow-thru of goods
- Storage methods – FIFO, LIFO, FEFO, Consignment
- Fundamentals of goods flow-through in warehouse
Module 4: Transport and Distribution
- Defining Freight Objective – movement from origin point to destination
- Different modes of transport – air, rail, sea, land
- Distribution carriers, strengths and weaknesses
- Costs attributed to freight & distribution
Module 5: IT System
- Overview of IT system that can assist in logistics operations
- Various EDI, Networking parameters, ECR concept
- Status & Tracking how system works
- Task completion & overall project completion
Module 6: Financial Management
- Understand how finance concepts helps in logistics operations
- Multiple basis of financial outlay
- Various methods – Cost-To-Serve, Activity Based Costing, Management Fee
- Quick Profit & Loss analysis
Module 7: Quality Assurance
- Understand how Quality Assurance plays a part in Logistics Operations
- Total Quality Management – its concept and implementation
- Service Quality and its performance measurement
- Sharing of success ideas with clients
Module 8: Safety, Health and Environment
- Safety and Priority on personnel – Important Element
- 5S – What are its Implication
- Health – ensure staff and its processes adopt health standards
- Care for Environment – Carbon footprint, CO2 emission
- Closing